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Return Policy

Member Initial Product Purchase Guarantee

All Javita Members have a 30‐day, 100% satisfaction guarantee on their initial product purchase. If a Member is dissatisfied with his or her Javita product, the Member must contact the company within 30 days of its order to receive a Return Merchandise Authorization (RMA) number, and Javita will refund the full purchase price of any initial order less shipping charges and application fee. Members may not return the Javita Member Kit. Contact Javita Member Services for a Return Merchandise Authorization (RMA). Javita will not accept any returns without an RMA number.

Customer Guarantee

If a customer is dissatisfied with their product, Javita will refund the full purchase price of any order that was placed directly with Javita (less shipping charges) within 30 days of receipt (see "Return Merchandise Authorization"). When a retail sale is made directly from Member to customer, you are required to provide a Retail Sales Receipt to the customer. If a retail customer is dissatisfied with the product, he or she may return it to you within 30 days of the sale. It is your responsibility to refund the purchase price promptly. To obtain a replacement product from Javita, you must send Javita a copy of the completed Retail Sales Receipt and written explanation for the requested item. Upon receipt, Javita will issue an RMA number to return the unused portion of the product to Javita for exchange.

Member Returns (Non-Initial Purchase)

After the initial purchase, a Member may only return products from future orders after voluntarily resigning from the company (see Voluntary Resignation in Javita’s Policies & Procedures manual). Members may return "resalable", unused products with current labels and intact seals in good condition. This product must be shipped back (prepaid) to Javita. The Member will be refunded 90 percent of the net cost of the product (shipping and handling charges are non‐refundable), less any compensation previously credited to the Member for purchasing the inventory returned.

Return Merchandise Authorization

Any product being returned to Javita must include an RMA number issued by a Javita Member Services Representative. The RMA number issued will be valid for 10 business days. Members or customers that receive an RMA number must ship the approved products back within 10 business days to Javita.

Return Shipping

Any and all shipping or courier costs for the return of products will be the sole responsibility of the Member. It is recommended that a reliable, traceable and insurable courier be used for shipping. Should the package contain damaged product (therefore rendering them non-resalable) the Distribution Center will reject the return.

Non-refundable Items

Opened products, Member Kits and their components, discontinued or opened sales tools and products purchased from independent vendors are not refundable. Javita will not honor product refund requests made after 30 days of Member receipt of any given order. Requests to refund multiple AutoShip orders for previous months will not be honored by the company. Refusal to accept shipment is not considered an acceptable form of return.

When the above procedure has been completed and the return has been verified, a refund for the purchase will be issued in the original form of payment within 30 days.

Please call Javita Member Services at 1-855-JAVITA1 (1-855-528-4821) for more information, or email us support@javitamail.com.